Journey Builder
Define step-by-step conversational journeys — balance enquiries, statements, address changes — without hand-coding a state machine for each one.
Platform
Loom Platform
The builder console for multi-agent journeys — provision agents, wire up MCP tools, and observe every step before it ever reaches a customer.
Loom Platform is where platform and operations teams design, provision, and operate multi-agent journeys — the same infrastructure a self-service banking assistant would run on, built so every routing decision, tool call, and agent handoff is configured deliberately and traced end to end, never left to chance.
Capabilities
Everything it takes to run agents responsibly
Journeys, agents, and tools are first-class, configurable objects — not prompts buried in code.
Agent Provisioning
Spin up and configure agents backed by real LLM and MCP tool calls, each scoped to exactly the journeys it owns.
MCP & Tool Wiring
Wire up MCP servers and platform-native tools once, then reuse them across any journey or agent.
Coordinated Routing
A routing layer walks each journey step by step, invoking the right agent and tool at the right moment.
Full Observability
Every routing decision and tool call is traceable, so operations teams can see exactly why an agent did what it did.
Role-Based Access
Independent authentication for platform operators, with server-side checks enforced on every administrative action.
Building agent journeys for a regulated environment?
We'd love to show you how Loom Platform keeps every agent decision observable and accountable.
Book a demo